(FAQ) Frequently Asked Question

How much does it cost to get items shipped?

Apart from Berlin, where we offer free same day delivery for orders over €39.99, our shipping price within Germany is €6.99 for any order and any quantity. 

We are in the process of fixing the prices for the different EU zones. Nonetheless, shipping rates must currently be requested individually via our contact form.

Do you ship in extreme cold or hot temperatures?

With an alcohol content of over 50%, Arak can withstand extremely low and high temperatures. Therefore, we can ship arak at any temperature. 

 In contrast to Arak, wine (especially red wine) is more fragile as it starts to deteriorate at 30° Celsius and freezes at -6° Celsius. This is why we usually consult with our shipping company and pay a lot of attention to the duration of the shipment and the appropriate packaging (usually with insulation made of styrofoam) and then decide accordingly whether to ship our red wine or not.

What shipping services do you work with?

We currently cooperate only with DHL for shipments outside Berlin. In Berlin, the delivery is operated by our team, and also via DHL.

Is cash on delivery available?

Unfortunately, cash on delivery is unavailable. 

I want delivery to a country that does not appear in your delivery grid, is this possible?

If your country is within the EU zone, this is certainly possible. Please contact us via our email: info@enab-Berlin.de and we will send you a price quote within 24 hours.

Is there a minimum order?

No, there is no minimum order value. 

The only exception is local same day delivery in Berlin with a minimum order value of €39.99. 

Do the bottles come in a box?

We offer bottles with original packaging. Since most alcoholic products are not packed in boxes, they are delivered accordingly. 

Please note that when shipping, all bottles are packed in special bottle shipping boxes. 

When will my order be delivered? 

As a rule, the shipments are immediately available for shipment.  In Germany, the delivery time is about 2-5 days (only in Berlin - local delivery within a maximum of 48 hours after receipt of payment for the order).

Can I order by telephone?

We will be happy to assist you with an order by phone. 

However, the order must ultimately be placed via our website. 

Do you offer weekend deliveries? 

We offer weekend deliveries in Berlin. Outside Berlin, our delivery times are only influenced by DHL delivery times. 

Can you offer same-day delivery?

We offer same-day delivery in Berlin 

Do you gift wrap the bottles? 

The gift wrapping will be available starting  from December. 1st.  2021.

Which currency do you charge in?

We only charge in Euros € . 

Can I track my order?

All orders shipped via DHL automatically receives a tracking number upon shipment. Whilst  the local delivery can not be tracked.